Shipment processing time

All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Quality Club is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Quality Club is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Please note: Prepaid orders can't be cancelled as they are processed immediately.

Quality Club Refund Policy
Thank you for shopping at Quality Club!

We offer refund or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.

The item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qualityclubco@gmail.com and send your item to: 30151 Yende Street, Daveyton 1507.

Exempt Goods

The following are exempt from refunds:

Gift cards

Some health and personal care items

Partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at qualityclubco@gmail.com or 068 058 0709

Shipping

Please do not send the product back to the manufacturer. It must be sent to the following Address 30151 Yende Street, Daveyton 1507.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please see, we cannot guarantee that we will receive your returned item.

Trade name: Quality Club

Phone number: 068 058 0709

Email: qualityclubco@gmail.com

Physical address: Quality Club Co. 30151 Yende Street, Benoni, 1507, South Africa